CHSVet Support
The CHSVet manual is now available to be viewed via the internet. This allows it to be kept up to date at all times. To view the manual please go to www.chsvet.com/manual and enter in your user name and password provided to view.
If you have forgotten your user name & password please Contact Us.
At Cider House ICT P/L we recognise that the inherent benefits of a client data management system, such as CHS VET, must be considerably greater than the inherent costs for the investment to be worthwhile. That's why we design simple, effective systems built around the user's needs. Our service and support is based on the same principle and works on a user pays system. Please read the following terms and conditions carefully and ensure that they are fully understood.
CHS VET is licensed with an initial block of time to assist with installation, training and support. This includes, but is not limited to, phone, fax and email support. On-site support or installation, data conversion and other additional services is available at the sole discretion of Cider House ICT P/L and is NOT included as standard. These services, if supplied, may be at additional cost.
It is our experience that this initial block of support time is more than enough to get most installations working effectively. Please note that this time does not expire or run for any fixed calendar period. It is used as quickly, or as slowly, as your Practice requires.
The time does not include additional costs for on-site, travel and other related expenditure. This is additional. In the event of an on-site visit the costs will include time, travel and all associated costs.
Standard support includes email, fax and phone. Where a Practice has a broadband Internet connection with a fixed IP address, VNC (Virtual Network Client) support is also available at no extra charge. The relevant Open Source VNC servers for Windows, Mac OS 8/9 and Mac OS X are supplied with CHS VET.
Following the expiration of this time the Practice will be invoiced for the next 10-hour block of support time in advance.